Customer support
Shipping & Returns
Straightforward information about how direct orders are shipped and how to request a return.
Order processing
In-stock orders are normally prepared for shipment within two business days. Orders placed on weekends or holidays begin processing on the next business day.
Shipping area and delivery
Direct website ordering is currently available for addresses within the United States. Available shipping methods, charges, and estimated delivery windows are shown during checkout. Delivery estimates begin after an order has shipped and are not guaranteed by VALTOR.
Tracking and address changes
Tracking information is sent to the email address supplied during checkout when available. Contact hello@valtortools.com immediately if a shipping address needs to be corrected. An address cannot always be changed after fulfillment begins.
Returns
Contact VALTOR within 30 days of delivery to request a return. Products must be unused, in original condition, and packaged securely. Do not mail a return before receiving return instructions. Original shipping charges are not refundable, and the customer is responsible for return shipping unless the product arrived damaged, defective, or incorrect.
Damaged or incorrect orders
Email hello@valtortools.com with the order number and photographs of the product and packaging. VALTOR will review the issue and provide replacement, return, or refund instructions as appropriate.